Here are some frequently asked questions. We hope you will find our answers helpful when planning your stay. Please call us though if you have a question that’s not covered. We’ll be happy to help.
Arrivals and Departures
Q. What are the check-in/check-out times?
Your check-in is from 3pm to 6pm and check-out is by 10.30am. If you require a later check-in time, please just let us know. We will do our best to accommodate your request.
Q. Where can I park?
Just park your car in the car park when you arrive. There are two dedicated car parking spaces for each tent. We don’t allow vehicles to park right beside the tents for safety reasons. However, there is an short stone path leading from the car park to each tent for easy access. Not too far to carry your luggage!
What to Bring
Q. What do I need to bring?
For what to bring and what is provided, please have a look at our ‘What to bring’ page in the drop down menu. The tents are spacious so you won’t be restricted for space.
Q. Do I need to bring bedding?
We provide pillows with pillow protectors on all beds. The king size bed is presented with a mattress protector and fitted sheet for your arrival. The bunk beds have mattress protectors fitted. Please bring your own pillowcases, duvets and sleeping bags. We provide additional blankets and throws for chillier nights. We do offer the option of hiring bed linen. The additional charge is £15 per person per stay. Please add this via our booking system.
Q. Do I need to bring towels?
We do not supply towels so please bring your own towels, including dish towels.
Q. Do I need to bring logs?
You will have some logs provided to get the place warmed up. Once these are used up you can either buy logs from us or use your own so it’s up to you whether you would like to bring your own or buy them from us.
Q. What kitchen facilities do you have?
Each tent has its own internal kitchen area. There’s a 4 burner gas hob, sink with hot and cold water, cupboards and storage space. We provide crockery, cutlery and glasses. And there’s no need for you to bring a kettle, pots/pans, utensils, washing up liquid or cleaning supplies as they’re provided by us. We also make sure there are plastic plates/bowls/cutlery/tumblers for young children.
Q. Can we cook inside the tent?
You can cook on the gas hob inside the tent. Each tent is also provided with a BBQ area outside.
Q. Is there a fridge/freezer to store our food?
We have a large American style fridge/freezer located within our reception building. You are free to use this to store food during your stay. Each tent is also equipped with a cool box to store frequently used items in the tent. Ice packs for the cool boxes are available free of charge from reception, please just remember to return used ice packs to the freezer for re-freezing.
Q. Do we share toilet and washroom facilities?
Definitely not! Each tent has its own private shower room located immediately to the rear. There is zipped access from both bedrooms to allow easy access to the toilet during the night. Each shower room has a huge shower area with mixer shower and glass screen. There’s also a wash hand basin, mirror and flushing toilet. There is hot water and we also provide mini stool for little ones to reach the toilet and sink. There is full lighting in our toilets with an automatic sensor which switches lights on when you enter and off when you leave. You don’t need to take a torch to the loo!
Q. Can you lock the tent?
The tents cannot be locked. Therefore, we don’t recommend leaving valuables in the tent when you are off site, the tents cannot be locked. We can however provide a combination padlock which can be placed on the shower room door to allow you to leave valuables within a secure area.
Q. Is there a campfire?
We do not allow campfires for safety reasons. However, each tent hsd it’s own chiminea so you can enjoy some heat outdoors whilst watching our beautiful sunsets. The chiminea should always be placed on the stones and well away from the tent and decking. They should not be used on the grass. We recommend bringing your own outdoor folding chairs for sitting out as we request that our outdoor seating is not removed from the veranda. There is a large picnic bench provided near the BBQ area for each tent.
Q. Is there wifi connection?
Yes, however we aim to provide a location and setting that means less reliance by all ages on technology! We have chosen not to provide wifi within our tents, but we do provide a free wifi hot-spot within our Reception. This means you can check urgent emails and look on the internet for local places of interest. There’s also an information room on our caravan site which is nearby which you are welcome to make use of.
Q. If there is no electricity in your tents, is there somewhere I can charge my mobile phone?
Yes, we have mains sockets within our Reception for charging mobile phones and other electronic devices.
Q. Do you accept dogs?
Our guests’ enjoyment is our priority. We do welcome dogs. However, we only allow dogs by prior arrangement and only one dog per tent. Our tents are not fully ‘dog proof’ and dogs must be on leads at all times whilst on site. Dogs are not allowed within the bedrooms and must either sleep in a dog cage in the tent or in your car. You will need to bring a dog cage with you. Dogs must NOT be let off the lead in the tents field and cannot be left on site alone at any time. Owners of loose, barking or antisocial dogs may be asked to leave in the interests of ensuring other guests enjoy their stay. No refund will be given.
Q. Where is the nearest shop?
You find 3 convenience stores in the local village of Plean (1.5 miles). There’s also a bakery, a pharmacy and two takeaway food shops. For a greater selection, there is a Co-op and Sainsbury’s in Denny, around 2 miles from Carr’s Hill. A little further away there’s an Asda in Larbert and a Morrison’s this side of Stirling.
Q. Do you take group bookings?
We do accept small group bookings but unfortunately not hen or stag parties. We are above all a family site and are only able to accommodate small groups who want to enjoy our facilities and peaceful rural location.